FAQs

Welcome to Vastrika Saree! Here are answers to some of the most common questions about our products, orders, shipping, payments, returns, and exchanges.

1. How can I place an order?

You can browse our products, select the item you like, add it to your cart, and proceed to checkout. Enter your delivery details and complete the payment or select Cash on Delivery (COD), if available.

2. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery may be available for eligible locations and orders.

All COD orders require verification via call or WhatsApp before dispatch.

3. How long does delivery take?

Our estimated delivery time is:

  • Prepaid Orders: 4–5 business days

  • COD Orders: 5–6 business days

COD orders require an additional 1 day for verification before dispatch.

4. When will my order be dispatched?

Orders are usually dispatched within 1–2 business days after order confirmation.

5. How can I track my order?

Once your order has been dispatched, tracking details will be shared with you via email or message. You can use the tracking information to monitor your shipment.

6. Do you ship across India?

Yes. Vastrika Saree currently ships across India.

However, some remote or restricted pincodes may have limited courier availability.

7. Do you offer international shipping?

No. Currently, Vastrika Saree ships only within India and does not offer international shipping.

8. Can I exchange a product if the size doesn't fit?

Yes. We offer a 5-day exchange policy for size misfits.

The exchange request must be initiated within 5 days of receiving your order.

9. Can I exchange a damaged or incorrect product?

Yes. Exchanges are applicable for damaged, defective, or incorrectly delivered products, subject to approval.

10. Is an unboxing video required for an exchange or return?

Yes. A clear and continuous unboxing video is mandatory for exchange and return requests. This helps us verify the condition of the product when it was received.

11. Can I return a product?

Returns are accepted only for products that are:

  • Damaged

  • Defective

  • Incorrectly delivered

Return requests must be submitted within 5 days of delivery.

12. Which products cannot be returned or exchanged?

The following products are not eligible:

  • Used products

  • Altered products

  • Products without their original packaging

  • Items marked as Final Sale

13. How do I request a return or exchange?

Email us at Care@vastrikasaree.com with:

  • Your order number

  • Reason for the return or exchange

  • Clear unboxing video

Our team will review your request and provide further instructions after approval.

14. How will I receive my refund?

For approved returns of damaged, defective, or incorrectly delivered products, refunds will be processed through the original payment method.

Refunds are generally processed within 7–10 business days after product inspection.

15. Are shipping charges refundable?

Shipping charges are non-refundable. Return shipping charges, where applicable, may be deducted from the refund amount.

16. Why do COD orders take longer to process?

COD orders require verification through a call or WhatsApp before dispatch. Our team will generally contact you within 24 hours of placing the order.

If we are unable to reach you within 48 hours, the order may be canceled.

17. Can I cancel my order after placing it?

Order cancellation may depend on the processing and dispatch status of your order. Please contact our customer support team as soon as possible if you wish to cancel an order.

18. Will the product color look exactly like the picture?

Product colors may vary slightly from the images due to photographic lighting, camera settings, and individual screen settings.

19. What should I do if my order is delayed?

Delivery times are estimates and may occasionally be affected by courier delays, weather, strikes, logistical issues, or other unforeseen circumstances.

If your order appears significantly delayed, please contact us with your order number so we can assist you.

20. What should I do if I receive the wrong or damaged product?

Please do not use or alter the product. Keep the product and original packaging safely and contact us within 5 days of delivery with your order number and clear unboxing video.

21. How can I contact Vastrika Saree?

You can reach us through:

Vastrika Saree
📧 Email: Care@vastrikasaree.com
📞 Call / WhatsApp: +91 63556 59337
🌐 Website: http://vastrikasaree.com/
🕒 Working Hours: Monday–Saturday, 10:00 AM – 6:30 PM

We’re always happy to help and make your shopping experience with Vastrika Saree smooth and convenient.